Do you really know how to listen your customer?
Do you listen to understand or to respond? Do you feel that others don’t understand what you say? Are you struggling to explain something at work or at home?
Do you think about your answer while the other person is speaking?
Do you listen to your client’s needs to provide the exact information they require ? Do you want to perform better in your customer service role?
Communicating an idea clearly and concisely and ensuring your listener understands it is a real challenge amid the overwhelming amount of information available through technology. In business, efficient communication requires precise responses—less is more.
Target Audience:
Customer service’s teams, Individuals, groups, and companies
Format:
In-person or online – groups or personalized individual coaching
Follow-up available online (groups or individual)
Duration:
One-day workshop (8 hours)
Can also be divided into 2-hour online sessions
You Will Learn;
- What means listening
- Differences between passive, active, and “chatterbox” listening
- Tools for developing focus and concentration
- Understanding the core of conversation
- Signals for your interlocutor
- Observing Body Language that says more than words
- Practical exercises and tools for improvement
If you want to improve the way you communicate for your personal and professional growth, the time is now!!
Contact us to choose the best date, time, and investment for your needs: ledda@inloco.biz